FAQs

We offer shipping through UPS and Canada Post, ensuring reliable and timely delivery

At the moment, we only ship within Canada. However, we are planning to expand our shipping options to include the U.S. and Europe in the near future. Stay tuned for updates on our international shipping capabilities!

For standard shipping within Canada, delivery typically takes between 3-7 business days. If you need your order sooner, we also offer express shipping through UPS and Canada Post, which usually delivers within 1-2 business days. Delivery times may vary based on your location and any unforeseen delays with our carriers.

Shipping costs vary based on the size and weight of your order, as well as your location. The exact shipping fee will be calculated and displayed at checkout.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website (UPS or Canada Post).

We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter for updates on any current promotions.

If your order hasn’t arrived within the estimated delivery time, please contact us at contact@theteoria.com with your order number and tracking information. We’ll be happy to assist you in locating your package.

We accept all major payment methods supported by Shopify, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal.

Unfortunately, we can only accept the payment methods supported by Shopify. If you have any questions about payment options, please contact us at contact@theteoria.com.

Currently, we do not offer installment payments or financing options. Full payment is required at checkout.

If your payment is declined, please check that your billing information is correct and that you have sufficient funds. If the problem persists, try using a different payment method or contact your bank for assistance. You can also reach out to us at contact@theteoria.com for further help.

Yes, after completing your purchase, you will receive an email confirmation with your receipt and order details.

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a refund. Unfortunately, we do not offer exchanges at this time. For more details, please visit our Return Policy page.

To return an item, please follow the instructions provided on our Return Policy page. If you have any questions, feel free to contact us at contact@theteoria.com.

Once an order is placed, we process it quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible at contact@theteoria.com. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.

If you receive a damaged or incorrect item, please contact us immediately at contact@theteoria.com with your order number and a photo of the issue. We will work with you to resolve the problem as quickly as possible.

If your order hasn't arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If you still have concerns, contact us at contact@theteoria.com, and we'll assist you in locating your package.

No, you do not need an account to place an order. However, you will still need to provide your email, address, and name so we can process and send your order.

To create an account, click on the "Sign Up" link at the top of our website and fill in the required information. Once your account is created, you can track your orders and manage your account details.

After logging in, you can manage your account details by clicking on your profile icon and selecting "Account Settings." Here, you can update your personal information, view order history, and manage your saved payment methods.

If you forget your password, click on the "Forgot Password?" link on the login page. Enter your email address, and we will send you instructions to reset your password.

Our modern handmade jewelry is crafted using high-quality materials, including sterling silver, gold-plated metals, and various gemstones. Each product description provides detailed information about the materials used.

Yes, we offer various sizes for our jewelry pieces. Please refer to the sizing chart available on each product page to find the perfect fit for you. If you need further assistance, feel free to contact us at contact@theteoria.com.

Currently, we do not offer customization options for our jewelry. However, we are always looking to expand our offerings, so stay tuned for future updates!

To apply a discount code, enter the code in the designated field at checkout. The discount will be applied to your order total before completing the purchase.

Discount codes may have specific terms and conditions, such as expiration dates or minimum purchase requirements. Please refer to the promotion details for any restrictions.

We occasionally offer special promotions and discounts. To stay updated, subscribe to our newsletter and follow us on social media for the latest offers.

No, only one discount code can be applied per order.